Return & Refund policy
Last updated: September 28, 2026
We hope you love your StrictlyClassic order. If you wish to return an item, please follow the procedure below.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
RETURNS
If you are a consumer located in the European Union, you have the right to notify us of your decision to withdraw from an eligible purchase within 14 days of receiving your order, without having to provide a reason, subject to the exceptions provided by applicable law.
Once you have notified us of your withdrawal, you must return the goods within 14 days.
To be eligible for a return, items must be returned:
- Unworn, unused and unwashed
- In their original condition
- With all original tags attached
- In their original packaging, where applicable
You may inspect an item to the extent reasonably necessary to establish its nature, characteristics and functioning. If an item has been handled beyond what is reasonably necessary and its value has been diminished, we may make an appropriate deduction from the refund where permitted by applicable law.
Proof of purchase may be required.
To request a return, contact us at contact@strictlyclassic.com within the applicable return period.
Once your return request has been registered, we will provide you with the return address and instructions.
Please contact us before sending your return so that we can identify and process it correctly.
RETURN SHIPPING
Unless otherwise required by applicable law, the direct cost of returning an item is the responsibility of the customer.
We do not provide prepaid return labels for standard returns, and return shipping costs are non-refundable.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.
StrictlyClassic cannot be held responsible for returned packages that are lost or damaged in transit before they reach us.
Different provisions apply where an item is defective, damaged upon arrival, non-conforming or incorrectly supplied by StrictlyClassic. In these circumstances, please contact us before returning the product.
REFUNDS
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Where a statutory right of withdrawal applies, we will reimburse eligible payments in accordance with applicable consumer law, including the cost of our least expensive standard delivery method where required.
If you selected a more expensive delivery option, such as express or priority shipping, the additional cost above our standard delivery option will not be reimbursed where permitted by law.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Please allow additional processing time for your bank, card issuer or payment provider to credit the refund after it has been processed by us.
EXCHANGES
We do not offer direct exchanges.
If you would like a different size, color or product, please return your original item in accordance with this policy and place a new order.
PERSONALIZED & CUSTOM-MADE PRODUCTS
Products made to the customer's specifications or clearly personalized may be excluded from the statutory right of withdrawal where permitted by applicable law.
A product being manufactured, produced or printed after an order is placed does not, by itself, necessarily mean that the product is personalized or exempt from statutory withdrawal rights.
Where a StrictlyClassic photography print is offered in a standard format without customer-specific personalization or customization, applicable statutory withdrawal rights remain unaffected.
If you are unsure whether a particular product is eligible for return, please contact us at contact@strictlyclassic.com before placing your order.
Nothing in this section affects your rights where a product is defective, damaged or does not correspond to your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If an item arrives damaged or defective, or if you receive an incorrect product, please contact us as soon as possible at contact@strictlyclassic.com.
Please include your order number, a description of the issue and, where appropriate, photographs showing the problem.
We will review your request and provide an appropriate solution in accordance with applicable consumer law.
Please do not return a damaged, defective or incorrect item before contacting us, as different return instructions may apply.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an exception to the statutory right of withdrawal applies.
These may include:
- Products made to your specifications or clearly personalized
- Gift cards, where permitted by applicable law
- Other products specifically excluded from the right of withdrawal under applicable consumer law
A product will not be considered non-returnable merely because it was produced after the order was placed where this does not qualify for a statutory exception.
SALE & FINAL SALE ITEMS
Products marked Final Sale may be excluded from any additional or voluntary return policy offered by StrictlyClassic where permitted by applicable law.
However, a Final Sale designation does not remove mandatory statutory consumer rights where those rights apply.
This includes applicable rights of withdrawal and rights relating to defective, damaged or non-conforming goods.
UNCLAIMED, REFUSED OR UNDELIVERABLE ORDERS
Customers are responsible for providing complete and accurate delivery information and for accepting or collecting their order.
If an order is returned to StrictlyClassic because of an incorrect or incomplete delivery address, refusal of delivery, failure to collect the package or unsuccessful delivery attempts, additional shipping or return costs may be charged to the customer or deducted from a refund where permitted by applicable law.
If you notice an error in your delivery information after placing an order, please contact us as quickly as possible at contact@strictlyclassic.com. We cannot guarantee that an address can be changed once an order has entered the shipping process.
EU CUSTOMERS — RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without having to provide a reason.
To exercise this right, you must inform us of your decision to withdraw before the 14-day withdrawal period expires.
You can do so by contacting contact@strictlyclassic.com.
After notifying us of your withdrawal, you must return the goods within 14 days.
Unless otherwise required by law or the goods are defective, damaged, non-conforming or incorrectly supplied, the direct cost of returning the goods is your responsibility.
Where the statutory right of withdrawal applies, we will reimburse eligible payments in accordance with applicable consumer law, including the cost of our least expensive standard delivery method where required.
Exceptions may apply to certain categories of goods, including products made to the customer's specifications or clearly personalized.
Customers located outside the European Union may also benefit from mandatory consumer rights under their local laws.
Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.
CONTACT
For return requests, refund questions or questions regarding this policy, please contact:
JEROME THUILLIER
SASU — StrictlyClassic
8 rue du Maréchal Gallieni
64200 Biarritz
France
SIREN: 984 252 932
SIRET: 984 252 932 00012
EU VAT Number: FR44984252932
Email: contact@strictlyclassic.com